CareLink Personal Software

Therapy Management Software

Carelink

CareLink Personal software is a secure, Web-based therapy management software that allows the discovery of patterns and problems that meter software and logbooks would not uncover.

Tutorials

Carelink tutorial

CareLink Personal Software
5Learn how to uncover patterns and solve the puzzle of glucose control.

Note: This animation has been developed for a North American audience.
This text and voice over are in U.S English.

Frequently Asked Questions

Carelink Personal

What is CareLink™ Personal software?
CareLink Personal is software that enables you to download your diabetes devices and see historical data that they have collected in the form of graphs, charts and reports. These reports can help you to understand the effects of insulin dosage, eating habits, exercise routine, and medication on your glucose levels and are the key to improving your diabetes control. Seeing this cause-and-effect relationship in chart, graph, and table formats allows you to better identify patterns and problems that will help you figure out the root cause of your low and high blood glucose levels.
How much does it cost?
CareLink Personal software is free of charge and just requires you to have internet access. However, you will need a CareLink USB connectivity device which can be purchased through our Customer Services team.
How do I access CareLink Personal software?
You just need to set up an account, just like a hotmail or google email account. Go to http://carelink.medtronicdiabetes.com6 and follow the instructions.
What do I need in order to get started?
  1. Access to a computer running Windows® 98SE, ME, 2000, XP, Vista (32 or 64 bit), or Windows 7 (32 or 64 bit).
    Unfortunately CareLink™ is not currently compatible with MAC computers
  2. A reliable Internet connection
  3. Microsoft® Internet Explorer version 5.5 (SP2) or higher
  4. Adobe® Reader™ version 5.0 or higher
  5. A CareLink USB connectivity device

Just log on to https://carelink.minimed.com7 to set up your account

Is my medical and personal information secure?
CareLink Personal software complies with the strictest privacy regulations in the world, including HIPAA guidelines. The system also uses Secure Sockets Layer (SSL), a data encryption technology, which ensures that data is unreadable during the transfer.

Storing data in CareLink Personal software is often safer than storing it on a home computer system that is connected to the Internet. We use a three-tier architecture that puts the data behind three separate firewalls.
How long does it take to upload data?
Frequent data uploading (i.e. every two - four weeks) will provide uploads in about 2-4 minutes depending upon frequency of use of the insulin pump and CGM features.
How do I create reports?
From the main Reports page, select a report from the menu on the left-hand side of the screen. Select the date or date range for the report and click the Go button. Your report is displayed as a PDF file in a separate window.
Can I still use CareLink Personal software even if I don't use the MiniMed Paradigm System?
Yes, you can use CareLink Personal software to download just your BG meter. CareLink supports a number of third-party meters:
Medtronic Diabetes Partner Devices
Bayer CONTOUR® LINK
Bayer
Ascensia® CONTOUR®
Ascensia® BREEZE®
Ascensia® BREEZE® 2
Ascensia® DEX® (Glucometer® DEX®)
Ascensia® DEX® 2 (Glucometer® DEX® 2)
Ascensia® DEXTER-Z™ II (Glucometer® DEXTER-Z™)
Ascensia® ESPRIT™ 2 (Glucometer® ESPRIT™ 2)
Glucometer® ESPRIT™
Ascensia® ELITE® XL (Glucometer Elite® XL)
Becton Dickinson
BD Logic™
LifeScan
OneTouch® Profile®
OneTouch® Ultra®
OneTouch® Ultra® 2
OneTouch® UltraSmart®
OneTouch® Basic®
OneTouch® FastTake®
OneTouch® SureStep®
Abbott
Precision Xtra™
FreeStyle®
FreeStyle® Flash™
FreeStyle® Mini™
Precision® Xceed™ (Optium™ Xceed™)*
Roche Diagnostics
ACCU-CHEK® Active
ACCU-CHEK® Aviva
ACCU-CHEK® Compact
ACCU-CHEK® Compact Plus
Note: Some devices are not available or approved in all geographies. * Available in two brand names in Europe
I've forgotten my password?
Simply click on the "Forgot your password?" link displayed on the login area of the home page and a temporary password can be sent to you via e-mail. The temporary password can be used to access the system for up to 24 hours after it has been issued and you will be prompted to create a new password for use on subsequent visits.
Which insulin pumps are currently supported by the CareLink Personal software?
The system currently supports the MiniMed Paradigm® 515, 715, 522, 722, 554 and 754 model insulin pumps, as well as the Guardian REAL-Time monitor and various BG meters.
Which blood glucose meters are currently supported by the CareLink Personal software?
The system currently supports a variety of blood glucose meters, including:
Medtronic Diabetes Partner Devices
Paradigm Link®
Bayer CONTOUR® LINK
OneTouch® UltraLink™
Bayer
Ascensia® CONTOUR®
Ascensia® BREEZE®
Ascensia® BREEZE® 2
Ascensia® DEX® (Glucometer® DEX®)
Ascensia® DEX® 2 (Glucometer® DEX® 2)
Ascensia® DEXTER-Z™ II (Glucometer® DEXTER-Z™)
Ascensia® ESPRIT™ 2 (Glucometer® ESPRIT™ 2)
Glucometer® ESPRIT™
Ascensia® ELITE® XL (Glucometer Elite® XL)
Becton Dickinson
BD Logic™
LifeScan
OneTouch® Profile®
OneTouch® Ultra®
OneTouch® Ultra® 2
OneTouch® UltraSmart®
OneTouch® Basic®
OneTouch® FastTake®
OneTouch® SureStep®
Abbott
Precision Xtra™
FreeStyle®
FreeStyle® Flash™
FreeStyle® Mini™
Precision® Xceed™ (Optium™ Xceed™)*
Roche Diagnostics
ACCU-CHEK® Active
ACCU-CHEK® Aviva
ACCU-CHEK® Compact
ACCU-CHEK® Compact Plus

Note: Some devices are not available or approved in all geographies. * Available in two brand names in Europe
Which web browsers can be used?
The system is currently validated to work with Microsoft® Internet Explorer version 5.5 service pack 2 or higher. Other browsers might still work although Medtronic Diabetes is not able to guarantee proper operation of those browsers.
What is Java™ and why do I need it to use CareLink Personal software?
Java is a software technology that is used by CareLink Personal software to allow you to upload data from your pump and meter(s) to the system's database. If you don't already have a compatible version of the required Java plug-in installed on your computer, CareLink Personal software will, with your permission, download and install the plug-in.
I'm having problems installing Java™?
If you are having trouble installing Java, you may need to download and install the Java™ Plug-in manually. Follow these steps (you may find it helpful to print these instructions before proceeding):

Download the Java™ Plug-in and save it to your desktop or another known location.
Close all open Internet Explorer windows.
Double-click on the saved file that you just downloaded and follow the instructions provided in the installer.
When you have finished, bring up a new Internet Explorer window and log back into CareLink Personal software.
Click on the Upload tab. If the applet starts up, the installation was successful.
How can I share my treatment reports with my healthcare provider?
You can share your reports by printing them and taking them with you, and/or saving them on your computer and e-mailing them. Note: Be sure to get your healthcare provider's permission before e-mailing reports to him or her. Also, be aware that e-mail may not be a secure communication medium.

CareLink Personal software is also designed so that it can integrate with CareLink Pro software (on your hospital computer). If your provider has CareLink Pro software, he/she can download your device data from CareLink Personal in advance of your appointment.
How frequently should I use the software?
You can upload data from your insulin pump and/or meter as frequently as you like. However, you should speak with your healthcare provider to determine the upload frequency to be sure he/she understands what is the latest data. The more frequently you upload your data, the more up-to-date information will be available to you and your healthcare providers. Also, uploading frequently will lead to faster upload time since CareLink Personal software captures only the data since the last upload.